The Therapeutic Relationship
This exercise is designed to amplify the importance of building a therapeutic relationship with consumers.
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ACCEPTANCE
AFFIRMATION
EMPATHY
HOPE
LISTENING
MATCHING
REFLECTION
SUMMARIZE
UNDERSTANDING
WARMTH
| K | Y | Z | I | E | Z | I | R | A | M | M | U | S | S | O |
| Z | G | S | A | F | F | I | R | M | A | T | I | O | N | G |
| J | T | N | L | C | R | W | A | R | M | T | H | P | N | H |
| M | Y | X | I | N | C | T | T | C | W | Y | L | I | B | M |
| M | G | C | Y | D | C | E | S | F | G | F | N | F | K | S |
| R | E | P | O | H | N | L | P | T | J | E | S | N | Q | L |
| U | V | K | I | M | G | A | M | T | T | U | Z | V | H | Q |
| L | B | N | P | Y | K | L | T | S | A | Q | F | Z | R | Q |
| O | G | Z | D | V | I | W | I | S | P | N | A | S | P | M |
| N | O | I | T | C | E | L | F | E | R | Q | C | G | A | Q |
| T | G | Q | J | Y | H | T | A | P | M | E | L | E | E | H |
| K | M | G | F | P | A | B | N | U | X | B | D | H | W | T |
| Z | Q | P | P | Y | J | F | L | T | F | L | X | N | A | P |
| U | Q | L | B | O | U | G | P | A | B | T | J | Y | U | D |
| H | U | Y | D | Y | W | R | W | W | D | S | D | C | M | P |
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