Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EXPERIENCE
EYE-CONTACT
IMPRESSION
LISTEN
NONVERBAL
PATIENCE
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
TECHNIQUES
TELEPHONE
VERBAL
C L A E D P A J E S V O E
O O J Q S R P P Y E N H C
M S M I I E P A E U O N N
P T T M T S R T - Q I O E
L N E E U E E I C I S N I
I I L V A N C E O N S V R
M A E I T T I N N H E E E
E L P T I A A C T C R R P
N P H I O T T E A E P B X
T M O S N I E I C T M A E
S O N O S O D K T C I L Z
V C E P I N E T S I L O A
C H A L L E N G I N G T N
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