Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
EXPERIENCE
EYE-CONTACT
IMPRESSION
IMPROVE
LISTEN
NONVERBAL
PATIENCE
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
TECHNIQUES
VERBAL
N O N V E R B A L B S A D
D O L I S T E N W N N P H
C E I B O I E O W O O P S
H Y S T Q R C I A I I R T
A E T E A E N T T S T E N
L - N C P C E A T S A C E
L C I H O N I T I E U I M
E O A N S E R N T R T A I
N N L I I I E E U P I T L
G T P Q T T P S D M S E P
I A M U I A X E E I M D M
N C O E V P E R J H O O O
G T C S E I M P R O V E C
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