customer service
Key words in FETAC Level 5
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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EYE-CONTACT
IMPACT
IMPRESSION
LISTEN
MANNERS
NEGATIVE
NONVERBAL
PATIENCE
PRESENTATION
SITUATIONS
SMILE
TECHNIQUES
VERBAL
G | N | I | G | N | E | L | L | A | H | C | S | N |
E | D | E | A | L | N | I | T | Z | O | M | O | E |
S | C | P | G | E | O | T | B | M | I | I | T | A |
T | I | N | A | A | I | E | P | L | T | S | C | P |
N | M | C | E | T | T | L | E | A | E | I | A | P |
E | P | A | U | I | A | I | C | B | C | T | T | R |
M | R | D | N | I | T | I | V | R | H | U | N | E |
I | E | A | N | N | N | A | L | E | N | A | O | C |
L | S | T | C | U | E | I | P | V | I | T | C | I |
P | S | P | M | I | S | R | Q | N | Q | I | - | A |
M | I | M | V | T | E | Z | S | O | U | O | E | T |
O | O | I | E | N | R | F | X | N | E | N | Y | E |
C | N | N | I | M | P | A | C | T | S | S | E | D |
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