Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EXPERIENCE
EYE-CONTACT
IMPRESSION
LISTEN
NONVERBAL
PATIENCE
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
SMILE
TECHNIQUES
TELEPHONE
VERBAL
C O M P L I M E N T S P H
S O E Y E - C O N T A C T
E M M E X P E R I E N C E
J T I M P R E S S I O N L
F M N L U P O S I T I V E
P R E S E N T A T I O N P
C O M P L A I N T S N D H
M P A T I E N C E M E E O
Y N O N V E R B A L T A N
S E U Q I N H C E T S L E
D I C H A L L E N G I N G
S N O I T A U T I S L O B
D E T A I C E R P P A W N
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