Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EYE-CONTACT
IMPACT
IMPROVE
LANGUAGE
PERSONAL
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
SMILE
TECHNIQUES
TELEPHONE
WELCOME
N S D E T A I C E R P P A
B O M S W E L C O M E X S
E E I I E N O H P E L E T
Y G P T L T C A P M I T N
E A E U A E E L F K E I I
- U R A R C V L Q C B M A
C G S T B I I E H S T P L
O N O I T A T N E S E R P
N A N O J O I G U U E O M
T L A N V Q S I J M V V O
A V L S U Y O N F I M E C
C K D E A L P G D E P O Q
T W S T N E M I L P M O C
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