Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
CUSTOMER
DEAL
EYE-CONTACT
IMPACT
IMPRESSION
NONVERBAL
PATIENCE
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
SMILE
TELEPHONE
VERBAL
N P N O I S S E R P M I V
C O M P L A I N T S V E F
H S I W U M T O X E D D S
A I N T Z O U I B E C U T
L T D E A L A T T U E T N
L I M P A C T A S G R I E
E V E C N E I T A P A T M
N E Y E - C O N T A C T I
G V O P E M N E U A E A L
I E O R E V S S I M C V P
N K P R U O N E L I M S M
G P N O N V E R B A L O O
A P A T E L E P H O N E C
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