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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TERMINAL
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | D | R | R | E | C | I | O | V | F | O | E | N | O | T |
| T | N | E | E | C | R | T | S | E | L | I | M | S | N | A |
| I | O | S | S | I | O | E | Z | E | X | M | P | E | O | P |
| L | I | O | O | V | T | R | L | C | Q | S | M | V | I | P |
| I | T | L | U | R | C | M | I | N | S | E | P | E | T | R |
| L | A | U | R | E | A | I | S | E | G | C | E | R | C | E |
| B | C | T | C | S | F | N | T | D | S | N | X | I | A | C |
| A | I | I | E | R | W | A | E | I | U | A | T | F | F | I |
| T | N | O | F | E | O | L | N | F | O | R | R | I | S | A |
| N | U | N | U | M | W | Q | I | N | E | U | A | C | I | T |
| U | M | E | L | O | H | D | N | O | T | S | M | A | T | I |
| O | M | C | N | T | G | R | G | C | R | S | I | T | A | O |
| C | O | K | E | S | M | T | V | T | U | A | L | I | S | N |
| C | C | N | S | U | H | H | F | B | O | R | E | O | E | Q |
| A | J | Z | S | C | S | M | E | R | C | H | A | N | T | E |
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