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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
ATTITUDE
CLOSING
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EMPATHY
EXTRAMILE
GREETING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| Y | T | I | L | I | L | B | A | T | N | U | O | C | C | A |
| C | U | S | T | O | M | E | R | S | E | R | V | I | C | E |
| V | E | R | I | F | I | C | A | T | I | O | N | K | O | L |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | E | X | A | S | A | D | T | C | J | O | S | X | E | E |
| C | G | S | O | T | U | T | L | A | W | M | M | T | C | C |
| I | N | C | O | M | I | O | T | L | N | Y | I | R | N | N |
| O | I | Q | C | L | S | S | E | I | H | L | L | A | E | A |
| V | T | L | V | I | U | D | F | T | T | N | E | M | D | R |
| F | E | M | N | F | G | T | A | A | R | U | S | I | I | U |
| O | E | G | J | E | O | P | I | Y | C | U | D | L | F | S |
| E | R | G | M | Z | M | U | X | O | A | T | O | E | N | S |
| N | G | E | M | E | R | C | H | A | N | T | I | C | O | A |
| O | N | O | I | T | A | C | I | N | U | M | M | O | C | J |
| T | N | O | I | T | A | I | C | E | R | P | P | A | N | F |
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