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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | V | E | R | I | F | I | C | A | T | I | O | N | O | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| S | O | I | Y | E | G | D | E | L | W | O | N | K | X | P |
| S | N | J | V | P | R | O | T | C | A | F | W | O | W | R |
| U | F | J | X | R | E | S | O | L | U | T | I | O | N | E |
| R | I | H | C | Q | E | S | U | O | E | T | R | U | O | C |
| A | D | S | A | T | I | S | F | A | C | T | I | O | N | I |
| N | E | R | A | S | I | G | R | E | E | T | I | N | G | A |
| C | N | I | U | L | I | S | T | E | N | I | N | G | V | T |
| E | C | T | N | A | H | C | R | E | M | U | Z | B | R | I |
| D | E | X | T | R | A | M | I | L | E | O | Z | A | I | O |
| F | E | C | I | O | V | F | O | E | N | O | T | V | R | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| A | C | K | O | W | L | E | D | G | M | E | N | T | U | I |
| K | E | N | O | I | T | A | C | I | N | U | M | M | O | C |
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