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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | R | R | E | L | I | S | T | E | N | I | N | G | X | K |
| A | U | E | D | Y | L | P | G | O | T | N | O | E | N | A |
| C | A | S | S | U | R | A | N | C | E | O | I | L | O | P |
| C | C | O | T | R | W | E | I | S | O | I | T | I | I | P |
| O | K | U | O | O | I | G | T | E | P | T | A | M | T | R |
| U | O | R | N | T | M | D | E | L | C | U | C | A | A | E |
| N | W | C | E | C | D | E | E | I | G | L | I | R | C | C |
| T | L | E | O | A | Q | L | R | M | L | O | F | T | I | I |
| A | E | F | F | F | E | W | G | S | M | S | I | X | N | A |
| B | D | U | V | W | I | O | V | Q | E | E | R | E | U | T |
| I | G | L | O | O | T | N | A | H | C | R | E | M | M | I |
| L | M | N | I | W | N | K | F | W | Z | W | V | N | M | O |
| I | E | E | C | O | U | R | T | E | O | U | S | I | O | N |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | K |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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