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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| C | U | S | U | O | E | T | R | U | O | C | K | Q | E | J |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| N | J | G | T | O | N | E | O | F | V | O | I | C | E | A |
| O | J | U | M | O | E | L | I | M | A | R | T | X | E | T |
| I | X | K | A | Q | M | E | R | C | H | A | N | T | C | I |
| T | L | N | E | G | D | E | L | W | O | N | K | P | N | S |
| A | G | N | I | T | E | E | R | G | J | Q | B | T | E | F |
| I | J | P | S | E | L | I | M | S | R | H | H | F | D | A |
| C | A | S | S | U | R | A | N | C | E | T | R | U | I | C |
| E | N | O | I | T | A | C | I | F | I | R | E | V | F | T |
| R | E | S | O | L | U | T | I | O | N | F | V | Z | N | I |
| P | T | F | L | I | S | T | E | N | I | N | G | I | O | O |
| P | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| A | T | N | E | M | G | D | E | L | W | O | K | C | A | E |
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