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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | M | R | N | O | I | T | A | I | C | E | R | P | P | A |
| A | U | E | K | U | Y | V | H | A | O | N | G | C | N | C |
| C | N | S | R | M | B | K | T | O | N | O | N | N | O | K |
| C | O | O | T | C | B | Y | I | B | F | I | I | E | I | O |
| O | E | U | I | O | H | U | G | T | I | T | N | X | T | W |
| U | C | R | R | T | M | A | C | V | D | U | E | T | A | L |
| N | I | C | E | T | A | E | N | D | E | L | T | R | C | E |
| T | O | E | C | O | E | C | R | T | N | O | S | A | I | D |
| A | V | F | N | S | I | O | I | S | C | S | I | M | N | G |
| B | F | U | A | A | T | J | U | F | E | E | L | I | U | M |
| I | O | L | R | N | Q | C | I | S | I | R | R | L | M | E |
| L | E | N | U | I | W | U | J | N | Z | R | V | E | M | N |
| I | N | E | S | M | I | L | E | S | K | Z | E | I | O | T |
| T | O | S | S | G | R | E | E | T | I | N | G | V | C | I |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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