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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | S | S | U | R | A | N | C | E | S | Q | S | Q | I |
| T | C | O | U | R | T | E | O | U | S | A | E | S | V | E |
| N | C | I | G | M | T | G | N | R | T | T | C | E | E | N |
| E | O | S | V | A | Q | M | C | I | N | I | I | N | R | O |
| M | U | R | W | R | N | Q | L | I | A | S | O | L | I | I |
| G | N | E | G | E | E | O | W | E | H | F | V | U | F | T |
| D | T | X | N | S | C | S | G | G | C | A | F | F | I | A |
| E | A | T | I | O | N | M | R | D | R | C | O | E | C | C |
| L | B | R | N | L | E | I | E | E | E | T | E | C | A | I |
| W | I | A | E | U | D | L | E | L | M | I | N | R | T | N |
| O | L | M | T | T | I | E | T | W | O | O | O | U | I | U |
| K | I | I | S | I | F | S | I | O | J | N | T | O | O | M |
| C | T | L | I | O | N | M | N | N | E | H | S | S | N | M |
| A | Y | E | L | N | O | W | G | K | D | Y | T | E | U | O |
| A | P | P | R | E | C | I | A | T | I | O | N | R | O | C |
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