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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| O | U | B | N | O | I | T | A | C | I | F | I | R | E | V |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| A | X | O | T | O | N | E | O | F | V | O | I | C | E | A |
| P | B | K | N | O | W | L | E | D | G | E | T | G | E | T |
| P | F | W | B | Y | M | S | M | I | L | E | S | N | C | I |
| R | E | L | I | S | T | E | N | I | N | G | F | I | N | S |
| E | P | I | U | X | M | E | R | C | H | A | N | T | E | F |
| C | O | U | R | T | E | O | U | S | Z | M | R | E | D | A |
| I | E | L | I | M | A | R | T | X | E | S | P | E | I | C |
| A | N | O | I | T | U | L | O | S | E | R | R | R | F | T |
| T | T | R | O | T | C | A | F | W | O | W | V | G | N | I |
| I | A | S | S | U | R | A | N | C | E | M | D | I | O | O |
| O | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| N | A | C | K | O | W | L | E | D | G | M | E | N | T | E |
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