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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| W | K | S | Y | V | O | K | S | R | T | O | S | N | A | E |
| T | Y | S | E | E | C | N | E | D | I | F | N | O | C | V |
| N | O | E | C | R | T | O | L | V | H | P | Y | I | C | I |
| E | C | N | I | I | N | W | I | X | X | P | V | T | O | S |
| M | O | L | O | F | A | L | M | A | S | R | R | A | U | A |
| G | U | U | V | I | H | E | S | K | E | E | S | C | N | T |
| D | R | F | F | C | C | D | F | S | F | S | G | I | T | I |
| E | T | E | O | A | R | G | R | F | U | O | N | N | A | S |
| L | E | C | E | T | E | E | A | R | H | L | I | U | B | F |
| W | O | R | N | I | M | G | A | M | N | U | T | M | I | A |
| O | U | U | O | O | H | N | B | Y | A | T | E | M | L | C |
| K | S | O | T | N | C | W | E | I | V | I | E | O | I | T |
| C | Y | S | B | E | O | O | B | C | J | O | R | C | T | I |
| A | U | E | L | I | S | T | E | N | I | N | G | C | Y | O |
| C | T | R | A | P | P | R | E | C | I | A | T | I | O | N |
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