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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | Q | R | O | T | C | A | F | W | O | W | N | R | T | N |
| A | U | E | S | M | I | L | E | S | R | N | O | H | N | O |
| C | E | S | T | Y | C | L | T | E | N | O | I | E | E | I |
| C | C | O | T | C | M | I | N | C | O | I | T | L | M | T |
| O | N | U | O | O | V | S | A | N | I | T | A | I | G | A |
| U | E | R | N | U | M | T | H | A | T | U | C | M | D | C |
| N | D | C | E | R | G | E | C | R | A | L | I | A | E | I |
| T | I | E | O | T | R | N | R | U | I | O | F | R | L | N |
| A | F | F | F | E | E | I | E | S | C | S | I | T | W | U |
| B | N | U | V | O | E | N | M | S | E | E | R | X | O | M |
| I | O | L | O | U | T | G | K | A | R | R | E | E | K | M |
| L | C | N | I | S | I | X | X | R | P | C | V | P | C | O |
| I | X | E | C | N | N | Z | Z | F | P | W | O | I | A | C |
| T | U | S | E | J | G | S | U | K | A | K | C | H | C | B |
| Y | P | S | A | T | I | S | F | A | C | T | I | O | N | E |
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