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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| G | M | A | S | S | U | R | A | N | C | E | Y | P | A | E |
| N | N | O | I | T | A | C | I | N | U | M | M | O | C | G |
| I | E | X | S | A | T | I | S | F | A | C | T | I | O | N |
| N | O | I | T | A | C | I | F | I | R | E | V | E | N | I |
| E | N | O | I | T | U | L | O | S | E | R | B | M | F | T |
| T | E | L | I | M | A | R | T | X | E | G | T | N | I | E |
| S | J | B | S | E | L | I | M | S | G | F | B | O | D | E |
| I | V | T | N | A | H | C | R | E | M | S | Y | C | E | R |
| L | Z | A | P | P | R | E | C | I | A | T | I | O | N | G |
| A | C | T | N | E | M | G | D | E | L | W | O | K | C | A |
| H | F | J | R | O | T | C | A | F | W | O | W | H | E | Y |
| B | G | I | T | O | N | E | O | F | V | O | I | C | E | V |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| D | U | J | L | S | U | O | E | T | R | U | O | C | E | J |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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