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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | L | R | N | W | O | W | F | A | C | T | O | R | G | C |
| Y | N | S | O | N | A | T | G | C | U | S | U | E | U | A |
| N | O | G | I | O | S | D | N | K | W | G | L | S | F | C |
| O | I | N | T | I | S | S | I | O | H | U | T | O | C | C |
| I | T | I | A | T | U | E | T | W | K | O | O | U | O | O |
| T | A | N | C | U | R | L | E | L | M | E | N | R | U | U |
| A | C | E | I | L | A | I | E | E | E | L | E | C | R | N |
| I | I | T | F | O | N | M | R | D | R | I | O | E | T | T |
| C | N | S | I | S | C | S | G | G | C | M | F | F | E | A |
| E | U | I | R | E | E | V | U | M | H | A | V | U | O | B |
| R | M | L | E | R | A | C | R | E | A | R | O | L | U | I |
| P | M | L | V | E | S | R | R | N | N | T | I | N | S | L |
| P | O | I | J | P | W | K | J | T | T | X | C | E | A | I |
| A | C | O | N | F | I | D | E | N | C | E | E | S | P | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | W | Y |
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