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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | J | Y | N | O | I | T | A | I | C | E | R | P | P | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | N |
| N | O | I | T | C | A | F | S | I | T | A | S | M | V | F |
| U | N | L | V | E | R | I | F | I | C | A | T | I | O | N |
| K | F | B | Q | R | E | S | O | L | U | T | I | O | N | M |
| X | I | P | V | D | E | X | T | R | A | M | I | L | E | K |
| G | D | Q | V | E | K | S | U | O | E | T | R | U | O | C |
| N | E | R | J | E | Y | G | R | E | E | T | I | N | G | U |
| I | N | T | N | E | M | G | D | E | L | W | O | K | C | A |
| N | C | T | N | A | H | C | R | E | M | J | W | Y | Y | E |
| E | E | W | R | O | T | C | A | F | W | O | W | C | L | M |
| T | E | C | I | O | V | F | O | E | N | O | T | K | O | T |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| I | A | S | S | U | R | A | N | C | E | G | U | D | U | K |
| L | U | N | O | I | T | A | C | I | N | U | M | M | O | C |
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