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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| F | U | S | A | T | I | S | F | A | C | T | I | O | N | Y |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| G | E | M | T | O | N | E | O | F | V | O | I | C | E | E |
| N | H | Z | W | O | W | F | A | C | T | O | R | Z | E | Q |
| I | V | T | N | E | M | G | D | E | L | W | O | K | C | A |
| T | Q | L | I | S | T | E | N | I | N | G | J | N | N | S |
| E | P | B | D | H | M | E | R | C | H | A | N | T | E | S |
| E | L | B | S | E | L | I | M | S | A | G | Y | X | D | U |
| R | E | L | I | M | A | R | T | X | E | G | Z | T | I | R |
| G | N | O | I | T | U | L | O | S | E | R | U | M | F | A |
| N | O | I | T | A | C | I | F | I | R | E | V | V | N | N |
| N | O | I | T | A | I | C | E | R | P | P | A | I | O | C |
| N | N | O | I | T | A | C | I | N | U | M | M | O | C | E |
| O | D | S | U | O | E | T | R | U | O | C | H | Q | R | E |
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