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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | N | O | I | T | C | A | F | S | I | T | A | S | V | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| B | O | I | W | O | R | O | T | C | A | F | W | O | W | P |
| W | N | S | V | K | K | N | O | W | L | E | D | G | E | R |
| M | F | M | P | R | E | S | O | L | U | T | I | O | N | E |
| E | I | I | C | Q | E | S | U | O | E | T | R | U | O | C |
| R | D | L | K | M | A | S | S | U | R | A | N | C | E | I |
| C | E | E | M | O | S | G | R | E | E | T | I | N | G | A |
| H | N | S | D | G | N | I | N | E | T | S | I | L | J | T |
| A | C | K | O | W | L | E | D | G | M | E | N | T | Y | I |
| N | E | X | T | R | A | M | I | L | E | O | X | S | X | O |
| T | E | C | I | O | V | F | O | E | N | O | T | B | X | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| V | E | R | I | F | I | C | A | T | I | O | N | T | U | H |
| X | E | N | O | I | T | A | C | I | N | U | M | M | O | C |
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