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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | C | R | N | G | G | N | I | N | E | T | S | I | L | T |
| A | U | E | O | C | O | U | R | T | E | O | U | S | N | N |
| C | N | S | I | T | S | M | I | L | E | S | E | F | O | E |
| C | O | O | T | G | C | G | R | H | O | E | X | I | I | M |
| O | I | U | A | O | E | A | T | I | C | D | T | G | T | G |
| U | T | R | C | G | M | C | F | I | C | A | R | N | A | D |
| N | U | C | I | F | J | E | O | W | I | G | A | I | C | E |
| T | L | E | F | A | D | V | R | C | O | H | M | T | I | L |
| A | O | F | I | V | F | D | E | S | C | W | I | E | N | W |
| B | S | U | R | O | L | R | I | R | E | T | L | E | U | O |
| I | E | L | E | W | P | A | E | Y | F | R | E | R | M | K |
| L | R | N | V | P | T | M | R | E | C | P | V | G | M | C |
| I | O | E | A | S | S | U | R | A | N | C | E | I | O | A |
| T | K | S | Z | E | C | N | E | D | I | F | N | O | C | P |
| Y | M | S | A | T | I | S | F | A | C | T | I | O | N | E |
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