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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | V | R | O | L | I | S | T | E | N | I | N | G | S | G |
| A | U | E | F | E | R | Q | J | R | N | N | O | A | N | E |
| C | A | S | S | U | R | A | N | C | E | O | I | V | O | N |
| C | C | O | T | R | A | E | K | S | Y | I | T | E | I | O |
| O | K | U | O | O | Z | G | H | E | G | T | A | L | T | I |
| U | O | R | N | T | M | D | M | L | N | U | C | I | A | T |
| N | W | C | E | C | V | E | E | I | I | L | I | M | C | A |
| T | L | E | O | A | Q | L | R | M | T | O | F | A | I | I |
| A | E | F | F | F | P | W | C | S | E | S | I | R | N | C |
| B | D | U | V | W | W | O | H | I | E | E | R | T | U | E |
| I | G | L | O | O | L | N | A | Z | R | R | E | X | M | R |
| L | M | N | I | W | O | K | N | J | G | K | V | E | M | P |
| I | E | E | C | O | U | R | T | E | O | U | S | I | O | P |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | A |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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