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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | D | A | P | P | R | E | C | I | A | T | I | O | N | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| S | O | I | N | R | E | S | O | L | U | T | I | O | N | I |
| S | N | U | V | R | O | T | C | A | F | W | O | W | J | T |
| U | F | V | E | R | I | F | I | C | A | T | I | O | N | C |
| R | I | U | F | I | E | X | T | R | A | M | I | L | E | A |
| A | D | Y | J | S | I | S | M | I | L | E | S | N | E | F |
| N | E | C | Q | J | L | G | R | E | E | T | I | N | G | S |
| C | N | P | V | G | N | I | N | E | T | S | I | L | F | I |
| E | C | T | N | A | H | C | R | E | M | O | Y | Q | G | T |
| E | E | M | S | U | O | E | T | R | U | O | C | A | X | A |
| E | E | C | I | O | V | F | O | E | N | O | T | D | Y | S |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| C | O | M | M | U | N | I | C | A | T | I | O | N | U | H |
| U | A | C | K | O | W | L | E | D | G | M | E | N | T | C |
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