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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| A | S | S | U | R | A | N | C | E | J | I | N | N | A | E |
| T | S | S | E | G | D | E | L | W | O | N | K | O | C | S |
| N | A | E | C | E | T | C | K | X | G | Q | R | I | C | F |
| E | C | N | O | C | N | I | C | C | U | T | V | T | O | S |
| M | O | L | M | N | A | O | F | R | M | R | E | A | U | A |
| G | U | U | M | E | H | V | I | K | E | E | R | I | N | T |
| D | R | F | U | D | C | F | G | S | X | S | I | C | T | I |
| E | T | E | N | I | R | O | R | M | T | O | F | E | A | S |
| L | E | C | I | F | E | E | E | I | R | L | I | R | B | F |
| W | O | R | C | N | M | N | E | L | A | U | C | P | I | A |
| O | U | U | A | O | V | O | T | E | M | T | A | P | L | C |
| K | S | O | T | C | X | T | I | S | I | I | T | A | I | T |
| C | Y | S | I | C | N | D | N | W | L | O | I | E | T | I |
| A | U | E | O | X | U | K | G | F | E | N | O | N | Y | O |
| C | C | R | N | L | I | S | T | E | N | I | N | G | Y | N |
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