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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | G | F | S | C | I |
| T | C | O | N | F | I | D | E | N | C | E | J | S | N | V |
| N | C | I | S | M | I | L | E | S | T | M | N | E | O | N |
| E | O | R | V | W | R | T | F | N | N | U | O | N | I | O |
| M | U | O | E | R | Q | M | I | L | A | E | I | L | T | I |
| G | N | T | R | E | E | I | U | I | H | C | T | U | A | T |
| D | T | C | I | S | X | S | G | S | C | I | C | F | I | A |
| E | A | A | F | O | T | U | R | T | R | O | A | E | C | C |
| L | B | F | I | L | R | O | E | E | E | V | F | C | E | I |
| W | I | W | C | U | A | E | E | N | M | F | S | R | R | N |
| O | L | O | A | T | M | T | T | I | R | O | I | U | P | U |
| K | I | W | T | I | I | R | I | N | S | E | T | O | P | M |
| C | T | L | I | O | L | U | N | G | K | N | A | S | A | M |
| A | Y | G | O | N | E | O | G | M | N | O | S | E | U | O |
| G | U | V | N | C | N | C | I | S | Z | T | R | R | H | C |
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