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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| S | I | G | N | W | O | W | F | A | C | T | O | R | W | C |
| A | N | N | O | N | E | N | G | C | T | V | U | E | U | A |
| T | O | I | I | O | L | K | N | K | F | L | J | S | R | C |
| I | I | N | T | I | I | S | I | O | Z | N | T | O | O | C |
| S | T | E | A | T | M | E | T | W | L | O | O | U | O | O |
| F | A | T | C | U | A | L | E | L | M | I | N | R | E | U |
| A | C | S | I | L | R | I | E | E | E | T | E | C | C | N |
| C | I | I | F | O | T | M | R | D | R | A | O | E | N | T |
| T | N | L | I | S | X | S | G | G | C | I | F | F | E | A |
| I | U | Q | R | E | E | W | S | M | H | C | V | U | D | B |
| O | M | Z | E | R | S | C | Q | E | A | E | O | L | I | I |
| N | M | R | V | Y | Q | Q | T | N | N | R | I | N | F | L |
| X | O | I | S | M | F | C | L | T | T | P | C | E | N | I |
| I | C | O | U | R | T | E | O | U | S | P | E | S | O | T |
| E | G | E | C | N | A | R | U | S | S | A | Y | S | C | Y |
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