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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | L | T | N | E | M | G | D | E | L | W | O | K | C | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| S | O | I | R | O | T | C | A | F | W | O | W | B | V | P |
| S | N | K | V | G | N | I | N | E | T | S | I | L | N | R |
| U | F | N | L | R | E | S | O | L | U | T | I | O | N | E |
| R | I | Z | V | B | E | S | U | O | E | T | R | U | O | C |
| A | D | S | A | T | I | S | F | A | C | T | I | O | N | I |
| N | E | M | E | Q | N | G | R | E | E | T | I | N | G | A |
| C | N | Z | A | B | E | G | D | E | L | W | O | N | K | T |
| E | C | T | N | A | H | C | R | E | M | T | Q | I | H | I |
| V | E | R | I | F | I | C | A | T | I | O | N | C | I | O |
| G | E | C | I | O | V | F | O | E | N | O | T | B | L | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| Q | D | J | E | X | T | R | A | M | I | L | E | C | U | B |
| W | G | N | O | I | T | A | C | I | N | U | M | M | O | C |
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