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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| X | Y | N | O | I | T | A | C | I | N | U | M | M | O | C |
| W | G | N | I | N | E | T | S | I | L | D | O | V | U | B |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| O | T | G | S | A | T | I | S | F | A | C | T | I | O | N |
| O | E | N | W | O | W | F | A | C | T | O | R | W | O | X |
| E | C | I | S | M | I | L | E | S | M | B | Z | X | H | O |
| C | N | T | N | E | M | G | D | E | L | W | O | K | C | A |
| N | E | E | L | A | M | E | R | C | H | A | N | T | L | G |
| A | D | E | Q | D | L | S | U | O | E | T | R | U | O | C |
| R | I | R | Y | X | E | X | T | R | A | M | I | L | E | X |
| U | F | G | P | R | E | S | O | L | U | T | I | O | N | G |
| S | N | Z | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | T | O | N | E | O | F | V | O | I | C | E | L |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | F |
| E | W | R | N | O | I | T | A | I | C | E | R | P | P | A |
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