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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| I | H | N | N | O | I | T | U | L | O | S | E | R | N | C |
| T | N | O | I | E | L | I | M | A | R | T | X | E | U | A |
| N | O | I | T | A | I | C | E | R | P | P | A | S | L | C |
| E | I | T | C | I | S | E | L | I | M | S | T | O | I | C |
| M | T | A | R | M | L | E | Q | T | S | O | O | U | S | O |
| G | A | C | M | O | Y | N | N | U | M | F | N | R | T | U |
| D | C | I | F | F | V | A | R | E | S | M | E | C | E | N |
| E | I | F | V | E | H | A | R | S | C | K | O | E | N | T |
| L | N | I | D | C | N | S | S | K | G | X | F | F | I | A |
| W | U | R | R | C | E | F | M | A | Q | D | V | U | N | B |
| O | M | E | E | R | T | C | S | M | V | M | O | L | G | I |
| K | M | V | V | F | S | G | R | E | E | T | I | N | G | L |
| C | O | I | S | U | O | E | T | R | U | O | C | E | U | I |
| A | C | O | N | F | I | D | E | N | C | E | E | S | A | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | G | Y |
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