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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | Y | Q | S | V | O |
| B | C | O | N | F | I | D | E | N | C | E | E | S | N | E |
| A | C | I | S | U | O | E | T | R | U | O | C | E | O | N |
| C | O | N | V | M | E | Y | G | F | W | W | I | N | I | O |
| K | U | O | E | R | J | U | R | G | P | O | O | L | T | I |
| O | N | I | R | E | E | F | M | N | R | W | V | U | A | T |
| W | T | T | I | S | X | S | E | I | D | F | F | F | I | A |
| L | A | C | F | O | T | M | R | N | L | A | O | E | C | C |
| E | B | A | I | L | R | I | C | E | Q | C | E | C | E | I |
| D | I | F | C | U | A | L | H | T | M | T | N | R | R | N |
| G | L | S | A | T | M | E | A | S | V | O | O | U | P | U |
| M | I | I | T | I | I | S | N | I | M | R | T | O | P | M |
| E | T | T | I | O | L | B | T | L | D | N | Z | S | A | M |
| N | Y | A | O | N | E | M | C | V | H | W | H | E | U | O |
| T | B | S | N | N | S | G | N | I | T | E | E | R | G | C |
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