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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | W | R | A | L | I | S | T | E | N | I | N | G | D | T |
| A | U | E | W | U | Z | H | G | D | E | N | O | E | N | N |
| C | R | S | O | Z | X | S | N | G | L | O | I | C | O | E |
| C | N | O | T | W | Q | E | I | S | I | I | T | N | I | M |
| O | O | U | O | O | C | G | T | E | M | T | A | A | T | G |
| U | I | R | N | W | M | D | E | L | A | U | C | R | A | D |
| N | T | C | E | F | W | E | E | I | R | L | I | U | C | E |
| T | A | E | O | A | S | L | R | M | T | O | F | S | I | L |
| A | I | F | F | C | Q | W | G | S | X | S | I | S | N | W |
| B | C | U | V | T | R | O | M | W | E | E | R | A | U | O |
| I | E | L | O | O | T | N | A | H | C | R | E | M | M | K |
| L | R | N | I | R | J | K | U | P | L | I | V | L | M | C |
| I | P | E | C | O | U | R | T | E | O | U | S | I | O | A |
| T | P | S | E | E | C | N | E | D | I | F | N | O | C | Z |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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