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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | G | R | E | E | T | I | N | G | I | Y | N | N | Y | N |
| A | U | E | Z | U | Y | T | P | N | E | N | O | R | N | O |
| C | W | S | T | S | T | T | A | O | L | O | I | R | O | I |
| C | K | O | T | U | N | E | H | I | I | I | T | O | I | T |
| O | L | U | O | O | E | G | V | T | M | T | A | T | T | A |
| U | I | R | N | E | M | D | M | C | A | U | C | C | A | I |
| N | S | C | E | T | G | E | E | A | R | L | I | A | C | C |
| T | T | E | O | R | D | L | R | F | T | O | F | F | I | E |
| A | E | F | F | U | E | W | C | S | X | S | I | W | N | R |
| B | N | U | V | O | L | O | H | I | E | E | R | O | U | P |
| I | I | L | O | C | W | N | A | T | U | R | E | W | M | P |
| L | N | N | I | B | O | K | N | A | I | R | V | W | M | A |
| I | G | E | C | X | K | X | T | S | Z | N | B | I | O | Z |
| T | V | S | E | E | C | N | E | D | I | F | N | O | C | R |
| Y | W | S | X | T | A | S | S | U | R | A | N | C | E | E |
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