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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| F | A | C | K | O | W | L | E | D | G | M | E | N | T | E |
| L | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| W | G | N | I | N | E | T | S | I | L | M | G | I | O | O |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| W | N | O | I | T | U | L | O | S | E | R | J | U | F | T |
| O | E | L | I | M | A | R | T | X | E | C | Y | O | I | C |
| W | E | C | N | A | R | U | S | S | A | H | S | E | D | A |
| F | G | N | I | T | E | E | R | G | T | A | B | T | E | F |
| A | K | N | O | W | L | E | D | G | E | N | U | R | N | S |
| C | C | G | P | I | M | T | F | X | U | T | H | U | C | I |
| T | X | W | V | O | W | S | M | I | L | E | S | O | E | T |
| O | M | G | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| M | U | O | A | P | P | R | E | C | I | A | T | I | O | N |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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