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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | R | D | U | B | G | E | C | N | A | R | U | S | S | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| N | O | I | T | C | A | F | S | I | T | A | S | F | P | P |
| L | N | J | V | Y | N | O | I | T | U | L | O | S | E | R |
| I | F | V | E | R | I | F | I | C | A | T | I | O | N | E |
| S | I | L | C | P | E | S | U | O | E | T | R | U | O | C |
| T | D | V | A | U | W | S | M | I | L | E | S | H | B | I |
| E | E | C | C | B | D | G | R | E | E | T | I | N | G | A |
| N | N | A | R | Q | E | G | D | E | L | W | O | N | K | T |
| I | C | T | N | A | H | C | R | E | M | R | X | B | X | I |
| N | E | X | T | R | A | M | I | L | E | O | A | G | J | O |
| G | E | C | I | O | V | F | O | E | N | O | T | P | A | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | O | I | T | A | C | I | N | U | M | M | O | C | U | O |
| O | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
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