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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| F | U | E | L | I | M | A | R | T | X | E | V | K | I | B |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| I | W | M | T | O | N | E | O | F | V | O | I | C | E | A |
| F | R | K | R | O | T | C | A | F | W | O | W | O | E | T |
| B | S | E | L | I | M | S | M | A | P | O | W | U | C | I |
| F | F | L | I | S | T | E | N | I | N | G | O | R | N | S |
| E | G | N | I | T | E | E | R | G | J | D | J | T | E | F |
| T | N | A | H | C | R | E | M | S | J | J | O | E | D | A |
| A | S | S | U | R | A | N | C | E | E | K | L | O | I | C |
| T | N | O | I | T | U | L | O | S | E | R | C | U | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| A | P | P | R | E | C | I | A | T | I | O | N | I | O | O |
| O | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| Y | A | C | K | O | W | L | E | D | G | M | E | N | T | E |
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