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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| R | U | E | G | C | A | S | S | U | R | A | N | C | E | J |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| N | O | I | T | A | I | C | E | R | P | P | A | L | M | A |
| C | I | T | R | O | T | C | A | F | W | O | W | I | T | T |
| J | I | Y | N | Z | M | C | O | S | K | N | L | S | O | I |
| A | C | K | O | W | L | E | D | G | M | E | N | T | N | S |
| P | G | N | I | T | E | E | R | G | S | L | F | E | E | F |
| M | E | R | C | H | A | N | T | S | P | R | F | N | O | A |
| I | E | L | I | M | A | R | T | X | E | V | R | I | F | C |
| L | N | O | I | T | U | L | O | S | E | R | H | N | V | T |
| N | O | I | T | A | C | I | F | I | R | E | V | G | O | I |
| F | C | O | U | R | T | E | O | U | S | K | L | I | I | O |
| X | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| F | F | C | O | C | O | N | F | I | D | E | N | C | E | E |
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