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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | L | R | E | S | O | L | U | T | I | O | N | O | A | T |
| A | U | E | C | S | U | O | E | T | R | U | O | C | N | V |
| C | E | S | G | N | I | T | E | E | R | G | K | E | O | E |
| C | C | O | T | Y | P | W | Y | C | N | O | L | A | I | R |
| O | I | U | G | O | K | J | B | I | W | I | S | P | T | I |
| U | O | R | V | Y | M | V | N | L | M | S | M | P | A | F |
| N | V | C | D | D | N | E | E | A | U | D | I | R | C | I |
| T | F | E | A | D | T | D | R | R | L | C | L | E | I | C |
| A | O | F | J | S | G | T | A | S | G | L | E | C | N | A |
| B | E | U | I | M | X | N | S | E | E | Y | S | I | U | T |
| I | N | L | E | E | C | K | E | F | Y | R | J | A | M | I |
| L | O | N | M | E | R | C | H | A | N | T | V | T | M | O |
| I | T | E | S | A | T | I | S | F | A | C | T | I | O | N |
| T | Z | S | Q | E | C | N | E | D | I | F | N | O | C | U |
| Y | M | S | W | O | W | F | A | C | T | O | R | N | X | E |
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