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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | V | Y | S | N | A |
| A | C | O | N | F | I | D | E | N | C | E | E | S | O | M |
| C | C | I | K | Y | G | D | L | P | T | R | C | E | I | N |
| K | O | L | V | M | P | N | Y | B | N | I | I | N | T | O |
| O | U | I | R | R | H | W | Y | V | A | F | O | L | A | I |
| W | N | S | O | E | E | X | I | S | H | I | V | U | I | T |
| L | T | T | T | S | X | S | G | U | C | C | F | F | C | A |
| E | A | E | C | O | T | M | R | O | R | A | O | E | E | C |
| D | B | N | A | L | R | I | E | E | E | T | E | C | R | I |
| G | I | I | F | U | A | L | E | T | M | I | N | R | P | N |
| M | L | N | W | T | M | E | T | R | G | O | O | U | P | U |
| E | I | G | O | I | I | S | I | U | S | N | T | O | A | M |
| N | T | T | W | O | L | U | N | O | V | A | D | S | F | M |
| T | Y | S | T | N | E | J | G | C | E | W | E | E | U | O |
| S | A | T | I | S | F | A | C | T | I | O | N | R | P | C |
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