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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | L | R | P | L | I | S | T | E | N | I | N | G | W | E |
| A | U | E | V | J | V | Y | R | R | E | N | O | W | N | C |
| C | A | S | S | U | R | A | N | C | E | O | I | H | O | N |
| C | C | O | T | N | M | E | Q | S | D | I | T | A | I | E |
| O | K | U | O | O | I | G | E | E | S | T | A | P | T | D |
| U | O | R | N | I | M | D | X | L | O | U | C | P | A | I |
| N | W | C | E | T | E | E | T | I | F | L | I | R | C | F |
| T | L | E | O | C | R | L | R | M | W | O | F | E | I | N |
| A | E | F | F | A | C | W | A | S | T | S | I | C | N | O |
| B | D | U | V | F | H | O | M | W | E | E | R | I | U | C |
| I | G | L | O | S | A | N | I | N | L | R | E | A | M | J |
| L | M | N | I | I | N | K | L | Z | Y | Q | V | T | M | T |
| I | E | E | C | T | T | N | E | Q | K | Y | S | I | O | W |
| T | N | S | E | A | S | U | O | E | T | R | U | O | C | U |
| Y | T | S | G | S | A | G | R | E | E | T | I | N | G | E |
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