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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| M | U | C | O | G | K | W | O | W | F | A | C | T | O | R |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | X | R | T | M | R | E | C | N | A | R | U | S | S | A |
| C | O | K | C | O | M | T | E | S | I | M | B | M | E | T |
| I | Y | L | E | H | M | U | E | T | E | M | P | I | C | I |
| O | K | S | L | J | A | E | N | O | I | A | T | L | N | S |
| V | N | F | X | E | B | N | R | I | U | N | Y | E | E | F |
| F | N | I | J | Y | T | Y | T | S | C | S | G | S | D | A |
| O | E | L | I | M | A | R | T | X | E | A | B | U | I | C |
| E | N | O | I | T | U | L | O | S | E | R | T | E | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | I | N | I |
| O | H | F | L | I | S | T | E | N | I | N | G | I | O | O |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | N |
| Y | A | P | P | R | E | C | I | A | T | I | O | N | F | E |
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