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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| B | V | N | O | I | T | A | C | I | N | U | M | M | O | C |
| V | M | G | N | I | N | E | T | S | I | L | J | Y | U | D |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| J | E | C | I | O | V | F | O | E | N | O | T | M | D | G |
| J | E | B | W | O | W | F | A | C | T | O | R | I | E | N |
| E | C | T | N | A | H | C | R | E | M | O | G | L | O | I |
| C | N | A | C | K | O | W | L | E | D | G | M | E | N | T |
| N | E | L | I | C | O | U | R | T | E | O | U | S | L | E |
| A | D | S | A | T | I | S | F | A | C | T | I | O | N | E |
| R | I | S | K | Y | E | X | T | R | A | M | I | L | E | R |
| U | F | W | G | R | E | S | O | L | U | T | I | O | N | G |
| S | N | B | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | Y | L | E | G | D | E | L | W | O | N | K | X |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | G |
| E | L | A | P | P | R | E | C | I | A | T | I | O | N | L |
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