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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | S | H | S | T | A |
| W | C | O | U | R | T | E | O | U | S | A | F | S | O | C |
| C | C | I | F | H | H | O | I | C | T | T | M | E | N | K |
| O | O | R | V | O | B | M | X | O | N | I | A | N | E | O |
| M | U | O | E | R | N | Q | P | N | A | S | P | L | O | W |
| M | N | T | R | E | E | O | C | F | H | F | P | U | F | L |
| U | T | C | I | S | X | S | G | I | C | A | R | F | V | E |
| N | A | A | F | O | T | M | R | D | R | C | E | E | O | D |
| I | B | F | I | L | R | I | E | E | E | T | C | C | I | G |
| C | I | W | C | U | A | L | E | N | M | I | I | R | C | M |
| A | L | O | A | T | M | E | T | C | D | O | A | U | E | E |
| T | I | W | T | I | I | S | I | E | I | N | T | O | A | N |
| I | T | E | I | O | L | A | N | G | J | T | I | S | V | T |
| O | Y | Y | O | N | E | G | G | Q | L | T | O | E | U | B |
| N | A | G | N | I | N | E | T | S | I | L | N | R | E | C |
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