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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| O | C | G | N | I | N | E | T | S | I | L | T | R | T | C |
| N | N | C | O | N | G | Y | B | T | E | T | B | E | U | A |
| A | O | E | I | O | E | C | N | A | R | U | S | S | A | C |
| P | I | X | T | I | M | S | V | E | B | W | T | O | C | C |
| P | T | T | A | T | G | E | Z | G | O | O | O | U | K | O |
| R | A | R | C | U | N | L | M | D | M | W | N | R | O | U |
| E | C | A | I | L | I | I | E | E | K | F | E | C | W | N |
| C | I | M | F | O | T | M | R | L | D | A | O | E | L | T |
| I | N | I | I | S | E | S | C | W | D | C | F | F | E | A |
| A | U | L | R | E | E | Y | H | O | L | T | V | U | D | B |
| T | M | E | E | R | R | G | A | N | P | O | O | L | G | I |
| I | M | Y | V | A | G | F | N | K | G | R | I | N | M | L |
| O | O | I | S | U | O | E | T | R | U | O | C | E | E | I |
| N | C | O | N | F | I | D | E | N | C | E | E | S | N | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | T | Y |
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