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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| O | D | N | O | I | T | A | C | I | N | U | M | M | O | C |
| S | A | S | S | U | R | A | N | C | E | X | U | O | U | B |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| O | E | C | I | O | V | F | O | E | N | O | T | A | G | E |
| G | N | I | N | E | T | S | I | L | O | O | H | I | R | S |
| A | C | K | O | W | L | E | D | G | M | E | N | T | V | O |
| X | U | O | J | C | S | U | O | E | T | R | U | O | C | L |
| Q | K | Q | D | B | Q | G | R | E | E | T | I | N | G | U |
| V | S | E | L | I | M | S | M | E | R | C | H | A | N | T |
| F | R | K | M | T | E | X | T | R | A | M | I | L | E | I |
| Y | A | P | P | R | E | C | I | A | T | I | O | N | X | O |
| O | U | G | V | E | R | I | F | I | C | A | T | I | O | N |
| N | D | I | E | C | O | N | F | I | D | E | N | C | E | P |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| E | N | O | I | T | C | A | F | S | I | T | A | S | J | A |
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