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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| W | N | O | I | T | A | I | C | E | R | P | P | A | T | E |
| A | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| R | L | I | S | T | E | N | I | N | G | D | D | I | O | O |
| N | O | I | T | A | C | I | F | I | R | E | V | Q | N | I |
| C | N | O | I | T | U | L | O | S | E | R | W | I | F | T |
| I | E | L | I | M | A | R | T | X | E | R | Q | P | I | C |
| G | N | I | T | E | E | R | G | S | T | L | Z | R | D | A |
| K | X | S | U | O | E | T | R | U | O | C | R | B | E | F |
| T | N | E | M | G | D | E | L | W | O | K | C | A | N | S |
| P | Q | L | O | W | M | E | R | C | H | A | N | T | C | I |
| C | F | I | R | O | T | C | A | F | W | O | W | T | E | T |
| K | B | M | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| L | U | L | S | F | C | E | C | N | A | R | U | S | S | A |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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