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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | E | R | O | T | C | A | F | W | O | W | N | A | T | N |
| A | U | E | D | I | O | D | G | S | E | N | O | P | N | E |
| C | C | S | F | N | C | K | N | G | L | O | I | P | E | N |
| C | X | O | T | K | O | E | I | N | I | I | T | R | M | O |
| O | V | U | O | O | M | G | T | I | M | T | A | E | G | I |
| U | C | R | N | O | M | D | E | N | A | U | C | C | D | T |
| N | O | C | E | A | U | E | E | E | R | L | I | I | E | C |
| T | N | E | O | S | N | L | R | T | T | O | F | A | L | A |
| A | F | F | F | S | I | W | G | S | X | S | I | T | W | F |
| B | I | U | V | U | C | O | D | I | E | E | R | I | O | S |
| I | D | L | O | R | A | N | E | L | X | R | E | O | K | I |
| L | E | N | I | A | T | K | B | T | R | P | V | N | C | T |
| I | N | E | C | N | I | S | M | I | L | E | S | I | A | A |
| T | C | S | E | C | O | U | R | T | E | O | U | S | C | S |
| Y | E | S | T | E | N | T | N | A | H | C | R | E | M | E |
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