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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| D | C | O | M | M | U | N | I | C | A | T | I | O | N | E |
| F | K | T | N | E | M | G | D | E | L | W | O | K | C | A |
| I | S | S | U | O | E | T | R | U | O | C | M | I | V | S |
| N | O | I | T | A | C | I | F | I | R | E | V | L | C | S |
| E | C | N | E | D | I | F | N | O | C | R | R | C | F | U |
| I | L | N | O | I | T | A | I | C | E | R | P | P | A | R |
| T | N | A | H | C | R | E | M | S | M | I | L | E | S | A |
| A | G | N | I | T | E | E | R | G | R | I | N | E | C | N |
| G | Y | G | N | I | N | E | T | S | I | L | W | M | C | C |
| E | C | V | F | R | M | E | L | I | M | A | R | T | X | E |
| V | B | T | I | O | N | O | I | T | U | L | O | S | E | R |
| L | W | K | T | O | N | E | O | F | V | O | I | C | E | D |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| V | U | V | S | A | T | I | S | F | A | C | T | I | O | N |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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