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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| V | T | F | N | W | O | W | F | A | C | T | O | R | N | C |
| N | N | E | O | N | E | E | G | C | G | A | H | E | U | A |
| O | O | C | I | O | L | C | N | U | B | C | W | S | Y | C |
| I | I | N | T | I | I | N | I | E | S | K | T | O | A | C |
| T | T | E | A | T | M | A | T | G | I | O | O | U | L | O |
| A | A | D | C | U | A | R | E | D | M | W | N | R | I | U |
| I | C | I | I | L | R | U | E | E | E | L | E | C | S | N |
| C | I | F | F | O | T | S | R | L | R | E | O | E | T | T |
| E | N | N | I | S | X | S | G | W | C | D | F | F | E | A |
| R | U | O | R | E | E | A | F | O | H | G | V | U | N | B |
| P | M | C | E | R | U | L | R | N | A | M | O | L | I | I |
| P | M | U | V | X | B | J | I | K | N | E | I | N | N | L |
| A | O | I | D | U | N | R | J | M | T | N | C | E | G | I |
| W | C | O | U | R | T | E | O | U | S | T | E | S | G | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | B | Y |
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